Overview and Key Facts

KYC/Verification Steps

1. Submit proof of identity (Passport, ID card or Driving licence) via email to support@luckyboom.com or account section
2. Provide proof of address (Bank statement or Utility bill no older than 3 months)
3. Verify payment method with photo of payment card or e-wallet screenshot
4. Complete verification upon withdrawal requests

Bonuses & Promotions

The welcome package follows the standard market approach with a 35x wagering requirement on the bonus and 40x on the free spins.

Loyalty/VIP Program

LuckyBoom Rewards is an automatic five-tier program. Players collect Stardust through deposits (5%) and wagering (1%), redeemable in the shop for bonuses, free spins and cashback. Tiers: Nova (5% daily cashback, standard withdrawal limit, live chat support), Comet (7% daily cashback, increased limit, personalised offers), Meteor (10% daily cashback, increased limit, personal account manager), Supernova (12% daily cashback, high limit, exclusive promotions and faster payouts), Galaxy (15% daily cashback, unlimited limit, VIP manager, exclusive events and highest limits).

Mobile Experience

No separate LuckyBoom app for Android or iOS yet. The mobile website is responsive and optimised for smartphones and tablets, offering full functionality including games and account management. Desktop browser provides full website with all features.

Registration Steps

1. Bonus selection: Choose a welcome bonus or continue without one, optional promo code
2. Location & currency: Select country and preferred currency
3. Account details: Enter email address and secure password
4. Confirmation: Accept terms and confirm age (18+)

Security & License

All data transfer is secured with SSL/TLS encryption. Certified random number generators from game providers. Password protection and KYC verification protect accounts. No public licence information available yet as the brand has not launched. Privacy policy available on the website at launch.

Login/Account Access

Login uses email and password. Forgot password flow: Click "Forgot password?" and enter email to receive reset link. Automatic logout after inactivity. Account dashboard provides overview of cashier, active bonuses and play history. Cashier for deposits and withdrawals. Bonus section to view and activate offers. 24/7 live chat and email support for login issues. Two-factor authentication not yet available at launch.

Payment Methods

Ongoing Promotions

LuckyBoom is launching soon with a generous welcome package, daily cashback, and a star-themed rewards program where players collect Stardust and redeem it for bonuses and free spins. Offers include Welcome Package (Up to 200% across 3 deposits + 200 free spins, min. €20 per deposit, 35x/40x wagering), Weekend Reload (50% up to €200 every weekend, 30x wagering), Daily Cashback (Up to 10% cashback, max. €200, from VIP tier Comet).

Customer Support Channels

Live chat: Dutch and more languages, 24/7, usually instant response, fastest for general questions. Email: support@luckyboom.com, Dutch and more languages, 24/7, suited for detailed questions. Help centre / FAQ: Dutch, always available, covers bonuses, payments, technical issues, account & verification. Additional languages: English, German, French, Spanish, Finnish, Norwegian, Polish, Greek.

Responsible Gambling

Tools include self-exclusion via email to support@luckyboom.com, deposit limits, and links to support organisations. Minimum age 18 with confirmation at registration and KYC. Helpline: Loket Kansspel 0900 - 20 23 202. Support sites: Loket Kansspel (https://www.loketkansspel.nl), Kansspelautoriteit (KSA) (https://www.kansspelautoriteit.nl), Jellinek Preventie (https://www.jellinek.nl), GamCare (https://www.gamcare.org.uk), Gambling Therapy (https://www.gamblingtherapy.org).